Returns & Exchanges

At ZENZURI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for our community.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Pack and Ship

Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

After our warehouse team inspects the returned items, we will process your refund or ship your exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing